Order Cancellation
Customers may cancel orders within 24 hours of placement without any charges. For cancellations requested after 24 hours but before shipment processing, a nominal processing fee of 5% may apply. Once an order has been shipped, it cannot be cancelled.
Return Policy
We accept returns for most products within 14 days of delivery. To be eligible for a return:
- Item must be unused, unworn, and in original condition
- Original packaging must be intact with all tags attached
- Proof of purchase (order number/invoice) must be provided
Non-Returnable Items
The following products cannot be returned:
- Digital products, software, and downloadable content
- Gift cards and vouchers
- Personal care and hygiene products
- Products marked as “Final Sale” or “Clearance”
- Customized or personalized items
Refund Process
- Initiate return request through your account or by contacting customer support
- Once we receive and inspect your returned item, we’ll send a refund confirmation
- Refunds are processed to the original payment method within 7-10 business days
- Shipping charges are non-refundable unless the return is due to our error
Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free pickup and provide a replacement or full refund, including shipping costs.